How does the delivery process work?

Once your order is successfully placed, it is processed and prepared for dispatch. Before shipping, every Baésea order undergoes a quality check to ensure that your products are in perfect condition and securely packed.

Once your order has been dispatched, it is handed over to our trusted delivery partner for delivery to the address provided at checkout.

If our delivery partner is unable to reach you or deliver the package at the provided address, they may contact you using the phone number associated with your order.

How are Baésea products packaged?

At Baésea, we take care to ensure that your order reaches you safely and in perfect condition.

Our products are securely packed using appropriate protective packaging to minimise the risk of damage during transit. We are also committed to making thoughtful choices around our packaging materials and continuously work towards more sustainable packaging solutions.

Where does Baésea ship?

Baésea currently ships across India, subject to serviceability at the delivery address and PIN code provided at checkout.

My order has been shipped. How can I track it?

Once your order has been dispatched, you will receive a confirmation email or message containing your tracking details and the name of the delivery partner handling your shipment.

Tracking information may take up to 24 hours after dispatch to become active.

You can use the tracking details provided to monitor the status of your shipment until it reaches you.

What is the estimated delivery time?

Orders are generally dispatched within 1–4 business days, excluding Sundays and public holidays.

Delivery timelines may vary depending on your location, courier serviceability, weather conditions, public holidays, or other circumstances beyond our control.

In the event of an unexpected delay, we will make reasonable efforts to keep you informed through your registered email address or phone number.

During major sales, product launches, promotional events, or periods of unusually high order volumes, dispatch and delivery may take slightly longer than usual.

Are there any shipping charges?

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Baésea may offer free shipping on eligible orders from time to time. Any applicable shipping charges or free-shipping thresholds will be communicated on our website and/or at checkout.

Do you offer Cash on Delivery?

Cash on Delivery (COD) may be available for selected PIN codes and orders, subject to serviceability and eligibility.

An additional COD fee may apply and will be displayed at checkout wherever applicable.

Baésea reserves the right to restrict or disable COD for certain orders, PIN codes, customers, or products.

Baésea also reserves the right to cancel or decline orders in cases where products are unavailable, pricing or inventory information is incorrect, or an order is found to be fraudulent, suspicious, or otherwise inconsistent with our terms.

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Return Policy

We want you to have a great experience with Baésea. Since our products are personal-care and cosmetic products, products once purchased are generally non-returnable and non-refundable, except in cases where the product is received damaged, defective, or incorrect. 

We can accept return or replacement requests only with a recording of a continuous, unedited unboxing video while opening your Baésea package.

The video should clearly show the sealed package, shipping label, opening of the package, and the product(s) received. This helps us verify claims relating to damaged, missing, defective, or incorrect products.

We can accept return or replacement requests only for products purchased directly from the official Baésea website.

When is a product eligible for return or replacement?

A product may be eligible for a return or replacement if:

• The product was received in a physically damaged condition.

• You received a product different from what you ordered.

• The product is found to have a manufacturing defect.

Any issue must be reported to our Customer Care team within 4 business days of delivery.

To raise a return or replacement request, please email us at help@baesea.com with your order number, details of the issue, and clear photographs/videos of the product and packaging where applicable.

What happens after I raise a return request?

Once we receive your request, our Customer Care team will review the details and validate your claim.

If the request is approved, we will provide you with instructions regarding the return or arrange a reverse pickup, wherever applicable.

The returned product will be inspected by our team to verify the reported issue. The inspection process may take up to 3 working days after the returned product is received.

If the product is found to be eligible, Baésea may provide a replacement product or issue store credit, at our discretion and subject to product availability.

If the returned product does not meet the eligibility requirements, it may be sent back to you.

Products that have been used, opened, altered, damaged after delivery, or returned without the original packaging may not be eligible for return or replacement, except where required by applicable law.

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Refund Policy

Since Baésea products are personal-care and cosmetic products, refunds are generally not provided once an order has been successfully placed or delivered.

Where a refund is approved under our return or cancellation policy, the eligible refund amount will be processed to the original payment method, subject to the applicable payment gateway and banking timelines.

Where applicable, Baésea may instead offer store credit or a replacement product.

Refund processing timelines may vary depending on the payment method and financial institution.

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Cancellation Policy

If you wish to cancel your order, please email us at info@baesea.com as soon as possible with your order number and reason for cancellation.

Prepaid Orders

A prepaid order may be cancelled only if it has not yet been dispatched.

Once an order has been shipped, it cannot be cancelled through our website. In such cases, you may refuse delivery or contact our Customer Care team for assistance.

For eligible cancellations, the refund will be processed to the original payment method, subject to applicable processing timelines. Baésea may also provide store credit where applicable.

Cash on Delivery Orders

Baésea currently does not offer Cash on Delivery (COD).

All orders placed through our website must be paid for online at the time of purchase.

For any questions regarding payments, shipping, returns, refunds, or cancellations, please contact us at info@baesea.com.